|Utilizing information from the Benchmark Surveys and
other generally recognized publications on staffing for public and
private organizations, the TEAMS Group will
|build a computerized model,
based on the functional areaís profile, to project the number of
academic, technical, support, administrative, supervisory, and managerial staff
required. The TEAMS Group will work with our clientís management team to
develop the modelís control parameters. Savings will be determined by
comparing the baseline survey data against the modelís projections.
survey techniques, The TEAMS Group will conduct customer surveys to
determine the level of customer satisfaction with the services of the
business. Where baselines and benchmarks are quantitative by nature, the
Customer Satisfaction Surveys provide an element of qualitative analysis
to supplement the quantitative analysis.
required to complete the Activity-Based Baseline Model include:
Present the survey
form to the Client for review and approval.
survey form to each functional area.
analyze the survey results.
survey results to the Client with our findings and recommendations.
Shopper: A relatively new service we offer Clients is that of mystery
shopper or secret shopper programs, which are designed to provide our
Clients with image profiles, as businesses in the service industry.