RoB© - Re-Engineer Organization & Operation Business Model | Benchmarking | Activity-Based Costing
Process-Mapping Services | Staff Modeling & Surveys |  Organizational Development Products Best Practices Assessment

Staff Modeling
 
Utilizing information from the Benchmark Surveys and other generally recognized publications on staffing for public and private organizations, the TEAMS Group will

build a computerized model, based on the functional areaís profile, to project the number of academic, technical, support, administrative, supervisory, and managerial staff required. The TEAMS Group will work with our clientís management team to develop the modelís control parameters. Savings will be determined by comparing the baseline survey data against the modelís projections.

 

Surveys

Utilizing modern survey techniques, The TEAMS Group will conduct customer surveys to determine the level of customer satisfaction with the services of the business. Where baselines and benchmarks are quantitative by nature, the Customer Satisfaction Surveys provide an element of qualitative analysis to supplement the quantitative analysis.

The steps required to complete the Activity-Based Baseline Model include:

  • Present the survey form to the Client for review and approval.
  • Distribute the survey form to each functional area.
  • Compile and analyze the survey results.

Present the survey results to the Client with our findings and recommendations.

Secret Shopper: A relatively new service we offer Clients is that of mystery shopper or secret shopper programs, which are designed to provide our Clients with image profiles, as businesses in the service industry.

 

 

9597 Jones Rd., Ste. 638, Houston, TX 77065 :: Ph: 832-725-9040
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