Practices” are documented strategies and tactics employed by highly
admired and successful businesses. These businesses are not
“best-in-class” in every area – such a business does not exist. But due
to the nature of competition and their drive for excellence, the
profiled practices have been implemented and honed to help place their
practitioners as the most admired, the most profitable, and the most
successful competitors in their respective fields.
The TEAMS Group
gathered this information from a variety of sources. For the most part,
this information is based on interviews, surveys, and other mechanisms
of “primary” research – information that is simply not available in the
public sector. Other database documents are distilled insights from
secondary research – books, magazines, libraries, Internet, and other
public-domain resources. This ensures that the contents are truly
valuable and are not simple re-hashing or re-publication of press
releases and articles.
As an example: Our
Best Practices Assessment for Facilities Management divides the best
practices into 8 distinct categories, 42 specific practices, and 176
individual elements. The categories are as follows:
The facilities management functions are performed with appropriate
standards, within the client’s five-year plan, and in compliance with
all applicable state and federal laws.
The Client has an annual budget for facilities management that is
equitable throughout the operations, supports annual ongoing and
deferred maintenance requirements, and allows management to track and
control operations and maintenance costs.
The facilities management department accomplishes program goals and
expected outcomes through the use of qualified operations and
maintenance personnel and provides adequate supervision, equipment,
and ongoing training to ensure continued professional development and
Client utilizes an effective, computerized maintenance management
system that includes work order management, work prioritization
guidelines, inventory control, preventive maintenance provisions, and
management reporting capabilities.
The Client maintains facilities to provide healthy, safe, and energy
efficient facilities in compliance with related state and federal
The Client provides managerial oversight to ensure that all operations
and maintenance functions run smoothly and are fully accountable to
The Client’s operations and maintenance departments have effective
internal controls to ensure the proper measurement and control over
their assets and expenditures.
The Client is accountable to the stakeholders for the performance and
effectiveness of the operations and maintenance programs.
system used by The TEAMS Group in conducting the Best Practices Review
is as follows:
No system or
process is evident during our assessment of the client’s operation.
There is evidence
of the beginning stages of a system and/or process in meeting the
basic needs of the client’s facilities management area. Major gaps
exist in systems and/or processes that would inhibit progress in
achieving the most basic needs of the department.
processes are in place. They are responsive to the overall mission of
the facilities management area. Approach is well deployed, although
deployment may vary in some areas of the department. A fact-based,
systematic evaluation and improvement process is in place for the
department’s systems and/or processes. The approach defined in the
best practice is aligned with the needs of the Client.
All aspects of the
system and/or process are sound and responsive to the broad needs of
the facilities management area. Approach is well deployed with no
significant gaps. A fact-based, systematic evaluation and improvement
process and organizational learning and sharing are key management
tools; clear evidence of refinement and improvement integration as a
result of departmental analysis. The approach defined in the best
practice is well integrated with the client’s needs.
systems and/or process exist and are fully responsive to all the
requirements of the school districts. Approach is fully implemented
without any significant weaknesses or gaps between any areas within
the departments. A very strong, fact-based, systematic evaluation and
improvement process and extensive organizational sharing of results
are evident; strong refinement and integration of the practice backed
by excellent departmental analysis and results are broadly known by
all members of the departments. The approach defined in the best
practice are fully integrated with the departments’ needs.
We use this
information as our guide to ensure that we cover all aspects of your
business during all phases of our assessment. The TEAMS Group spent a
year developing this Best Practices program – we will continue to keep
abreast of new developments and update our database accordingly.